1.1. The www.mozzartbet.com.co website (the "Website") is operated and administered by Meridian Gaming Colombia S.A.S., a company registered under Colombian law, with NIT 901.129.683-4 (the "Operator" or the "Company").
The Operator is licensed and regulated by COLJUEGOS, the Colombian authority that supervises the games of luck and chance (www.coljuegos.gov.co), under Contract No. C1622. of October 18, 2018, with maturity on October 22, 2023 subscribed with COLJUEGOS. For more information you can consult the following website: www.coljuegos.gov.co
1.3. Participation in the Games involves cash deposits. All payments through the Website are managed and collected by the Operator.
1.4. "Games" means all games available on the Website, including casino games (video slots and live casino), and fixed odds bets (sports betting and virtual betting). The Operator reserves the right to add and remove Games on the Website, in accordance with the procedures provided by law.
1.5. These Terms and Conditions (the "Terms and Conditions") govern your ("you" or the "Player")' use of the Games provided on any Company Website, mobile and/or any other software owned, operated or licensed by the Operator.
1.6. These Terms and Conditions set out the entire agreement between you and the Operator as a Company with respect to the software and, in the event of fraud, supersede all prior or contemporaneous communications and proposals, whether verbal, written or electronic, between you and the Company with respect to the Software.
1.7. These Terms and Conditions constitute a binding agreement between you and the Operator and will come into force as soon as you accept the conditions by checking the box "I ACCEPT" at the time of your registration on our platform. By accepting the T&Cs, you indicate to the Company that you have read these Terms and Conditions and accept them. By using any Software owned, operated or licensed by the Company, you indicate that you agree to these Terms and Conditions.
1.8. You should carefully read these Terms and Conditions in their entirety before checking the "I ACCEPT" box. If you do not agree to any provision of these Terms and Conditions, you must not use or continue to use any of the services provided by the Company.
1.9. The Operator reserves the right to modify and amend these Terms and Conditions at any time and these will be valid until a new version comes into force. You will be notified prior to any changes and your reacceptor will be required for the new contract to take effect. If you do not agree to the updated Terms and Conditions, you must stop using the Software.
1.10. These Terms and Conditions will be published in language (Spanish), for informational purposes and to facilitate access by players. Only the Spanish version is the legal basis of the relationship between you and the Operator, in case of discrepancy between a version in another language and the Spanish version, of these Terms and Conditions, the Spanish version will prevail since, the players and the betting platform is designed exclusively for the Colombian market, considering that Spanish is the official language of Colombia.
1.11. Bold headings appearing in these Terms and Conditions are included for convenience only and will not affect the interpretation of these Terms and Conditions.
2.1.1. In order to place bets using any of the programs, you must first register personally with the Operator and open an account ("User Account"). "User Account" has the same meaning as "Player Account".
2.1.2. You may have only one User Account. If you try to open more than one User Account, all accounts you try to open may be blocked or closed. If you notice that you have more than one User Account under different names, you must notify the Operator immediately.
2.1.3. The request to open a User Account is made by personally filling out the registration form and sending it to the Operator through any of the Websites. The registration form must include all the mandatory information requested, in particular your identity (citizenship, name, surname, date ofbirth). All information entered must be correct.
2.1.4. Your Player Account must be registered under your own correct name. Only one account can be opened per customer.
2.1.5. Once the account is registered, you must present the Operator with identification documents confirming all the information provided when registering. The Operator is authorized to request any document proving your identity, the origin of your funds, your payment methods. You will not be allowed to deposit more than $898,027 Colombian pesos until your account is confirmed by the Operator; however, you will not be able to make withdrawals until the verification process has been completed.
2.1.6. In the event that the Operator is unable to carry out the process called "Know Your Customer" (KYC) within 30 days of the first deposit of funds into your account, the account will be blocked and your balance will be retained and transferred only when it is corroborated or when COLJUEGOS orders your payment.
2.1.7. Any other account you open with us will be a "Duplicate Accounts". In case of opening a Duplicate Account, any Account you have opened may be closed by us immediately and: a. all transactions made from your Account and the Duplicate Account(s) will be voided; b. all bets or deposits placed using your Account and the Duplicate Account(s) will be voided; and c. you will forfeit any refunds, winnings or bonuses you have earned or accrued during the time the Duplicate Account was active and these may be claimed by us, and you shall return to us, upon request, any such funds that have been withdrawn from your Account and the Duplicate Account(s).
2.1.8. Minors (persons under the age of 18 or who are considered minors under the laws of the jurisdiction of their residence, even if they are over 18 years of age), will not be able to register a Usuario.Si the Operator cannot confirm their age of majority, their Player Account may be suspended. If it is proved that you were a minor at the time of making any gambling or betting transaction: i.su Player Account will be closed; and ii.all transactions made while you were a minor, and all related funds deposited by you will be voided; and iii.any bets placed while you were a minor will be void; and iv.any winnings you have accumulated during that time will be forfeited and you must return to the Operator the funds you have withdrawn from your Player Account.
2.1.9. It is your sole responsibility to ensure that the information you provide is true, complete and correct, and kept up to date.
2.1.10. As part of the registration process, you will need to choose a username and password to access the Sites. It is your sole and exclusive responsibility to ensure that your login details are kept secure. You must not disclose this data to anyone. The Operator is not responsible for any abuse or misuse of your User Account by third parties due to the disclosure, whether intentional or accidental, active or passive, of your access data to any third party.
2.1.11. The Operator reserves the right to refuse to register an Account or to close his Account at the discretion of the Operator. However, all money in your Account will be returned and all contractual obligations already purchased will be fulfilled.
2.2.1. You may participate in any Game only if You have sufficient funds available in Your Account to wager on such participation. The Operator will not give you any credit to participate in a Game.
2.2.2. You may only use credit cards and other financial instruments that are valid and belong to the holder of the gaming account, otherwise you may not deposit funds into your Account.
2.2.3. You may not use funds that come from any illegal activity or source or that are "contaminated" or associated with any illegality or means of obtaining illicitly.
2.2.4. In the Colombianmarket, the Operatorwill only acceptpayments made in Colombian currency (COP), the only one allowed in theregistrationprocess.
2.2.5. To deposit funds into your User Account, you can use any of the deposit methods specified on the "Payment Options" page. Details regarding the processing time and fee structure of the payment methods used are available on this page and may be modified from time to time.
2.2.6. You are not permitted to transfer funds from your Account to other players or receive money from other players in your Account, or transfer, sell and/or acquire user accounts.
2.2.7. The Operator may charge the fees allocated for the processing of deposits. Rates may change over time and the current fee structure is specified on the corresponding pages of the site. The Operator reserves the right to assign minimum and maximum deposit levels as specified on the corresponding pages of the site and these may change from time to time.
2.2.8. The Operator reserves the right to use additional procedures and means to verify your identity when making deposits to your User Account.The Operator is not a financial institution and therefore should not be treated as such. Your account will not receive any interest on the amounts and the funds deposited in Your Account must be used for transactions in good faith, for the strict purpose of carrying out a gambling operation.
2.2.9. All information related to the deposit of funds can be found on the "My Account" and "Deposit" pages of the site. Any of the available deposit methods listed there can be used, although they may change from time to time.
2.2.10. Your bank may charge you independently for bank transfers and other payment methods. Deposit Methods and Transaction Fees are listed here. All withdrawals are processed in POPs and will incur the costs for currency conversion and international transactions charged by your bank.
2.3.1. You may withdraw any amount up to the "Cash" balance of your User Account by sending the Operator a valid withdrawal notice via the Website, if the deposit was made without using a bonus. If the deposit was made with a bonus,it will not be possibleto withdraw the "Cash" balance. Support can remove bonuses and winnings if you wish to withdraw your deposit.
2.3.2. Please note that the Operator's products are consumed instantly when playing. Accordingly, the Company may not offer refunds, cancellationof services or returns of items with respect to the game. When a game is played for real money, the money will be automatically withdrawn from your User Account.
2.3.3. The Operator does not accept withdrawal requests made by telephone or email. Withdrawal Notices can only be made through the Company's Website.
2.3.4. Withdrawals will be accepted only if the amount is available in Your Account. You must first cancel all outstanding bets to release the balance of your User Account or withdraw funds.
2.3.5. You may only use credit cards and other financial instruments that are valid and legally belonging to you in connection with withdrawals of funds from your Account.
2.3.6. Withdrawals from a Player Account are made through payments made to the Account Holder or transferred to a bank account held in the name of the Account Holder, as notified by the Account Holder. To the extent possible, the Operator will restrict withdrawals so that they are made only to the same account used by the Account Holder to make deposits.
2.3.7. Details regarding the processing time and fee structures for withdrawals according to the method used are contained on the "Payment Options"page and may be modified from time totime. In addition, once we receive and verify the client's documents, the Operator will process your withdrawal within 3working days(72hours).
2.3.8. The Operator reserves the right to perform further due diligence regarding withdrawals of unused funds for betting and to review its behaviour on the Site and the use of the Games for irregular gambling patterns. When there is reasonable suspicion that the account has been used for illegal or irregular purposes, the Company reserves the right to prolong the investigations for a period of 10 days, which may be extended by a further 5 days, in case the investigations require verifications by the software provider or until the competent authorities issue a resolution. The user and the Gambling Authority shall be provided with relevant information on the extension of the deadline.
2.3.9. The Company reserves the right to charge the client's account for all reasonable costs related to both the deposit and the withdrawal, and the right to withhold and/or confiscate withdrawals in the event that the Player is not approved in due diligence and/or the Company considers that irregular gambling patterns have occurred.
2.3.10. If, by mistake, the Operator transfers to his User Account winnings that do not belong to him, whether by human or technical error or for another reason, the amount will remain the property of the Operator. The amount will be deducted from your User Account as soon as the Company becomes aware of the error. If you withdraw funds that do not belong to you, without prejudice to other remedies and actions that may be available by law or otherwise, the amount paid in error will constitute a debt of yours to the Operator. You are obliged to immediately report to the Operator any incident of incorrect accreditation. Such notification must be made by e-mail.
2.3.11. The Operator shall carry out additional verification procedures for any cumulative transactions worth $8,980,277 Colombian pesos and further reserves the right to carry out such verification procedures even in the case of payments of lower value. Such identity verification could include, for example, copies of a player's passport, ID or utility bill. Additionally, all transactions will be verifiedwith respect to compliance with the Money Laundering Legislation.
2.3.12. The Company will respond to the withdrawal request using the same method that you have previously used to make your deposit, unless the account is no longer valid or the payment method does not allow you to receive money. In this case, the Operator shall have the right to request any documentation for the prior verification of a new payment method. The funds available in Your Account may be transferred to Your heirs only sincedocumentation proving Their status as such.
2.3.13.This balance is available to bet freely on the interactive channel. This balance will be paid the value of the recharges made by the user and the refunds or refunds for bets declared as "NO ACTION" and for canceled bets. Preferentially, the value of the bets placed by the player will be withdrawn from this balance. The withdrawal of the credits reflected in the credits balance will be subject to what is indicated in Article 3 of Agreement 02 of 2019.
Once the player is awarded a prize, it is immediately reflected in the game account associated with their user account.
At the moment that the player wishes to withdraw his funds from his gaming account represented in credits for participation, the operator must accept and order the payment within a period not exceeding 72 HOURS, payment that must be made by the means of payment chosen by the player, of those offered in the game; the above provided that the operator has verified:
–The information provided by the player in the process of opening a user account.
–That the player has made a maximum (3) daily withdrawals of funds.
–That the player has fulfilled the condition of betting 50% on each deposit to acquire the credits for participation.
2.3.14. Winnings are transferred to your personal User Account.
2.3.15. Withdrawal requests are executed by the Operator within a maximum period of 3 days(72 hours),from their entry into the Operator's system.
2.3.16. The Operator reserves the right to notify the legal authorities of any suspicion of fraud, illegal use or violation of Colombian law, including, without limitation, COLJUEGOS, the UIAF, the DIAN, the ATTORNEY GENERAL, the JUDGES and any other authority that requires it.
2.4.1. An inactive account is an account where no gaming transaction is made for 12 months and has a real money balance.
2.4.2. Accounts without any access or gaming transaction may be blocked or closed by the Operator, at its discretion.
2.4.3. After twelve (12) months from the last access, the Company reserves the right to charge $22,450 Colombian pesos or its equivalent per month of inactivity as an administrative fee on your account, as long as the balance is positive,and your account has remained inactive. After 12 months of inactivity, the remaining account balance will be refunded to your payment account, if a payment method has been verified. In the event that a payment account has not previously been verified in your account, an email notification will be sent to you, informing you that you have the right to indicate a new payment method within 12 months. In the event that the Operator is unable to verify the new payment method within 12 months, the remaining balance of the account will be retained by the Operator and sent to the State Budget.
2.4.4. Once your account becomes inactive, if the Company has not been able to contact you and/or if you cannot be successfully located, the Operator, in accordance with applicable law, will close your account and transfer the remaining balance to you or the relevant authorities.
2.4.5. Account Holders wishing to recover funds from a closed, blocked or excluded account should contact Customer Service.
2.5.1. If you wish to close your account, you may do so at any time by contacting Customer Service by email via the Website at firstname.lastname@example.org. The Company will return all funds from your User Account to you within 10 business days. If the closure of your account is related to concern about a possible addiction to gambling, you will need to indicate this circumstance.
2.5.2. The Operator reserves the right to close your User Account and refund the balance available for betting, subject to the deduction of the relevant withdrawal fees.
2.5.3. In the event that the Operator reasonably suspects that the Customer has breached the law, the Terms and Conditions or the Rules of the Game or reasonably suspects that He has attempted to carry out fraud against the Company, the Operator shall have the right to impose a betting limit on Your Account or to void all bets, close the account, retain the balance of the User Account and transfer it to the State Budget or the Gaming Authority.
You hereby represent and warrant that:
3.1.1. You are over the age of 18 or are of the minimum legal age stipulated in the laws of your jurisdiction and, under the laws applicable to you, you are permitted to participate in the Games offered on the Site.
3.1.2. You are not a resident of a country other than Colombia.
3.1.3. You participate in the Games and Bets only for entertainment and/or recreational purposes and strictly in your personal and non-professional capacity.
3.1.4. You participate in the Games on your own behalf and not on behalf of any other person.
3.1.5. All information you provide to the Operator during the period of validity of this contract is true, complete and correct, and you will immediately notify the Company of any changes to such information.
3.1.6. The money you deposit into your User Account is not contaminated by any illegality and, in particular, does not come from any illegal activity or source.
3.1.7. You understand that you assume the risk of losing the money deposited in your User Account when participating in any of the Games.
3.1.8. You will not be involved in any fraudulent, collusive, manipulative or any other illegal activity in connection with your or any third party's participation in any of the Games and will not use any software-assisted techniques or methods or hardware devices for your participation in any of the Games. The Company does not allow any robots and/or devices programmed in the game. The Operator hereby reserves the right to invalidate any bet in the event of detecting such behavior.
3.1.9. The games on our websitemust be played in the same way as games played on any other site. This means that players should be courteous of each other and avoid disrespectful or obscene comments.
4.1. As part of your use of the site, the Operator may provide you with a chat function, which is moderated by us and subject to controls. We reserve the right to review the chat and keep a record of all comments made on such a feature. The chat feature must be used for recreational and socializing purposes, and is subject to the following rules:
4.1.1. You will not make any sexually explicit or extremely offensive comments, including expressions of intolerance, racism, hatred or blasphemy;
4.1.2. You will not make abusive, defamatory or harassing or insulting statements to the operators of the site.
4.1.3. You will not make statements that advertise, promote or otherwise relate to other online entities.
4.1.4. You will not make statements about the Operator or about any other Internet site related to the Operator that are false and/or malicious and/or harmful to the Operator.
4.1.5. You will not collude through chat rooms or a separate chat. Any suspicious chat will be reported to the competent authority.
4.2. In the event that you breach any of the above provisions relating to the chat room, the Operator shall have the right to delete the chat room or to immediately close your User Account. Upon such termination, the Operator will return to you any funds that may be in your User Account and exceed any amount you may owe us at that time (if any). The Operator shall report any suspicious chat to the competent authority.
5.1. The Operator reserves the right to cancel and/or declare a bet partially or totally void if the Company, at its discretion, considers it evident that any of the following circumstances have occurred:
–you, or persons directly or indirectly associated with you, influence the outcome of an event.
–you and/or persons associated with you are directly or indirectly circumventing the Company's rules.
–the outcome of an event has been directly or indirectly affected by criminal activity.
–bets have been placed that would not have been accepted otherwise butwere accepted during periods when the software was affected by technical problems; due to an error, mistake, printing error, technical error, casino system failure, force majeure or otherwise, improper bets have been offered, placed and/or accepted.
5.2. The Operator is not liable for any damages or losses that are deemed or claimed to have arisen from or in connection with any of the computer programs or their content,including, without limitation, loss or corruption of data, delays or interruptions in operation or transmission, communication or line failures, misuse of the site or its content by any person or any errors or omissions in the content.
5.3. The Operator is not responsible for server interruptions, delays, or any technical disturbance in the game. In these cases, refunds may be granted to players.
5.4. In the event of a bonus campaign or paytable with configuration errors and/or an error in the game software, the Company reserves the right to modify player balances and account details to correct such errors.
5.5. If the player becomes aware of possible errors or deficiencies in the software, in the bonuses or on the site, he undertakes to refrain from taking advantage of them. In addition, the player undertakes to immediately inform the Operator of any errors or deficiencies.
5.6. In the event that a Game is started but is ruined by a system failure, the Operator will make all reasonable efforts to ensure the possibility of resuming the game or, in case this is not possible, will return to the user the value wagered in the Game, crediting it to the User Account or, if the account no longer exists, paying it to the user in an approved manner; and if the user has a credit accumulated at the time the game was interrupted, he will credit the User Account with the monetary value of the credit or, if the account no longer exists, pay it to the user in an approved form.
5.7. The Operator reserves the right to withdraw any Game from the Site at any time. Any event or Game that indicates incorrect behavior affecting payment, game data or other balances, which may be due to mis configuration or error, will be cancelled and removed from the site. Player(s) balances and account details may be modified in such cases to correct any errors.
5.8. The Operator reserves the right to withhold payments if there is suspicion or evidence of manipulation of any of the Games and/or the Software. A criminal claim will be brought against any user or any other person who has manipulated the Games and/or the Software or has attempted to do so.
6.1. The Operator supports responsible gambling. You will be able to learn more about Responsible Gambling, the prevention of gambling addiction and can be guidedtowards professional help on the Website under "Responsible Gaming" and the relevant pages of the site or by clicking here.
6.2. Our Software is designed for entertainment purposes. If you think you have or might have a problem with habitual or compulsive gambling, we advise you to avoid betting on all Company Websites, any other gambling company, and seek professional help. If you have been diagnosed with any type of compulsive gambling disorder, the Operator strongly advises you not to engage in any gambling activity and to avoid software regulated by these Terms and Conditions.
6.3.1. You may at any time change or remove your limits. The lowering of the limits will take effect immediately. If you wish to increase or remove the limits, this will take effect after seven (7) days from your written request.
6.3.2. The minimum payout for participation in the game is 300 COP, the maximum amount of winnings that can be disbursed is 500,000,000 COP and the maximum number of pairs per ticket is 50.
6.4.1. During a self-exclusion period, your account balance will remain in your account. If your balance exceeds $89,802 Colombianpesos or its equivalent, you can request withdrawals. You will be prevented from placing bets or deposits into your account.
6.4.2. You may, at your discretion, choose to opt out of playing any Game on our Websites. To block your access to the Games, youmust send an email to Customer Service, as indicated on the Company's Website. Your email must state the following: "I wish to be excluded from the Operator's Websites" and the time during which you wish to opt-out. You can also choose to exclude your account indefinitely. You will find more information under"Responsible Gaming" on the Website.
6.4.3. If you opt for self-exclusion in the forms provided above, you will not be able to reverse this decision before the expiry of the self-exclusion period. The Operator will automatically reactivate your access to our games and reactivate your User Account at the end of that period. During the self-exclusion period, the Operator will not send you promotional information or any other marketing information.
6.4.4. Within two days of receipt of the self-exclusion notice, your data, including your name and details, will be deleted from our marketing databases. The Operator will include your data in the register of self-excluded Players. You may only request its removal from this register after a period of six months has elapsed from its entry in the respective register.
6.4.5. The Operator encourages you to consider extending your self-exclusion to other remote gambling operators that you currently use.
6.4.6. Regardless of the length of your self-exclusion period, when such period ends, you will be allowed to start betting with the Company and also receive marketing materials.
6.4.7. By requesting self-exclusion, you agree to provide complete and accurate personal data, now and in the future, in such a way that Your access/use of the Website and Software may be restricted. If You choose to self-exclude, we will use reasonable efforts to ensure that we comply with Your self-exclusion. However, by agreeing to self-exclusion, you agree that you have a parallel obligation not to try to circumvent self-exclusion. Accordingly, the Operator has no liability whatsoever for any subsequent consequences or losses, however caused, that You may suffer or incur if You start betting or continue to wager through additional online accounts on which You have changed any of the registration details or provide misleading, inaccurate or incompletedetails or attempt to circumvent the agreed self-exclusion. Any self-exclusion, waiting time or any similar action will be valid on all websites operated by the Company.
7.1.1. All Games offered on the Website may have their specific or additional rules and conditions. The rules linked to this page are an integral part of these Terms and Conditions. You will be deemed to have accepted the special rules by clicking on the "CREATE ACCOUNT" button on this page.
7.2.1. The Operator's casino is operated by Meridian Gaming Colombia S.A.S. The Operator shall remain responsible for disputes related to gambling, in accordance with applicable Colombian law.
7.2.2. All Casino Rules are located within the Game itself.
8.1. The player's knowledge of any suspicious activity related to any of the Games provided on the Sites must be reported to the Operator immediately.
8.2. In order to carry out any transaction, the Operator may carry out the verifications required by the Company or third parties (including, among others, regulatory bodies) to confirm the legal ownership and origin of the money involved, the identity of the applicant and comply with the provisions in force against Money Laundering.
8.3. The Operator shall report any suspicious transaction to the competent authorities of Colombia.The Operator reserves the right to block, close or suspend a User Account and withhold funds if so requested in accordance with the Law on the Prevention of Money Laundering.
9.1. The Operator and related companies own the rights to all available software, user interfaces and graphical functions. These are protected by copyright laws,and you may only use the Sites for your personal use in accordance with the Terms and Conditions stipulated by the Company and applicable laws.
9.2. You will need the prior approval of the Operator to display or use, in any form other than for private use, trademarks, service marks, trade names and/or logos that accompany them, alone or in conjunction withany text, from the site, or from a subsidiary or affiliated company, or from a company belonging to the same group of companies, orthe final majority shareholders in any of the software programs regulated by these Terms and Conditions.
9.3. The other products and service names displayed or referenced on any of the Sites may be trademarks and service marks of their respective companies and the exclusive property of their respective owners. Without the written consent of the owners and/or owners of the trademarks and service marks, they may not be used publicly.
9.4. Animations, avatars, images, background images, other graphics, photographs, video and audio clips, icons, streaming data, downloadable materials, data compilations and software, accessible from the Websites licensed, operated or controlled by the Operator, are proprietary information and valuable intellectual property of the Company or any party responsible for providing the materials. The Company owns all rights and interests in the foregoing materials.
9.5. Materials may not be copied, distributed, republished, modified, uploaded, published or transmitted in any way, except for personal or private use, without the prior written consent of the Company.
10.1. You acknowledge and agree that the Operator requires to collect and use your personal data to enable you to access and use the Site and participate in the Games.
10.2. The Operator acknowledges that, by collecting your personal data, as indicated in the previous provision, you are subject to the Data ProtectionAct (Law 1581 of 2012). The Company will protect your personal information and respect your privacy in accordance with best business practices and applicable laws.
10.3. The Operator will only use your personal data to enable you to participate in the Games and to carry out operations relevant to your participation in the Games. We may also inform you of changes, new services and promotions that we believe may be of interest to you. If you do not wish to receive direct marketing data, you may opt-out of such service by contacting Customer Service or adjusting its settings.
10.4. Your personal data will not be disclosed to third parties, unless such disclosure is necessary to process your requests in relation to your participation in the Games or is required by law. In cases where the operator's suppliers or business partners are responsible for parts of the general function of the software, your personal data may be disclosed to them.
10.5. The operator's employees and partners responsible for its service and support have access to your personal data for the performance of their duties. You hereby consent to such disclosures. The Operator is obliged to provide information to the regulatory authorities when they request it.
10.6. You have the right to access the personal data that the Operator holds about you. We will not destroy any personal data we hold unless required to do so by law, or the information is no longer necessary for purposes of our relationship.
10.7. In order to provide you with an efficient service, the Operator may share your data with service providers that may be located in various parts of the world, but only for the specified purposes.
10.8. When processing your account and associated transactions, the Operator may use creditrating entities, fraud detection entities or anti-money laundering entities. You hereby consent to such disclosures.
10.9. In order to facilitate your visit to the site, track visits to the site and improve the service, the Operator collects a small amount of information sent from your browser, called a "cookie". If you wish, you can disable the collection of cookies (see your browser's instructions for how to do this). However, you should be aware that disabling cookies may restrict your use of the Sites.
10.10. Notwithstanding the foregoing, the Operator may post details about the specific winnings of individual players on the Sites and occasionally on other websites. Such postings will include the player's username and amount won, and you hereby accept and approve such postings on the Sites.
11.1. If you have any complaints, you may contact our Customer Service, as indicated on the Company's Website in email@example.com.You can also file a complaint with the Office of Gambling of Colombia, located in Bogotá, Carrera 11 No. 93A-85, phone: +571 742 0698, email firstname.lastname@example.org.
11.2. The Operator shall make every effort to resolve the reported matter within 14 days. If you do not agree with the Company's final decision, you may refer a complaint and all relevant facts to the National Gambling Office or the competent Court.
12.1. You access the Website and participate in the Games at your own risk. The Websites and Games are provided without any warranty, either express or implied.
12.2. Without prejudice to the generality of the above provision, the Operator, its directors, employees, partners, and service providers:
– do not warrant that the Software and/or the Website are fit for their purpose;
– do not warrant that the Software and/or the Website are error-free.
– do not warrant that the Websites and/or games will be accessible without interruption
– shall not be liable for any loss, cost, expense or damage, whether direct, indirect, special, consequential, incidental or otherwise, arising in connection with your use of the software or your participation in the Games.
12.3. You hereby agree to fully indemnify and hold harmless the Operator, its directors, employees, partners and service providers from any costs, expenses, losses, damages, claims and liabilities, however caused, that may arise in connection with the use of the software or participation in the Games.
12.4. To the extent permitted by law, the maximum liability arising out of or in connection with your use of the Software, regardless of cause of action (whether in contract, tort, breach of warranty or otherwise), shall not exceed $449,013 Colombian pesos.
13.1. If you breach any provision of these Terms and Conditions or the Operator has reasonable cause to suspect that you have breached them, the Company reservesthe right not to open, suspend or close your User Account, to withhold any money from your User Account (including deposits) and to apply such funds to remedy any damage or injury caused by you.
13.2. The Operator reserves the right to freeze or close your User Account or cancel any bets at our absolute discretion in the event that the Company suspects that you are breaching this contract, have problems with your creditors, are involved in illegal or fraudulent activities when using any of the sites, when using the rewards program or in other ways harmful to our business.
13.3. You acknowledge that the Company will be the one to make the final decision as to whether you have violated the Company's rules, terms or conditions in such a way as to result in your suspension or permanent prohibition of participating in our site
14.1. If any provision of these Terms and Conditions is held to be unlawful or unenforceable, such provision shall be removed from these Terms and Conditions and all other provisions shall remain in force without being affected by such deletion.
15.1. The Operator reserves the right to legally assign or otherwise transfer this Agreement. You may not assign or otherwise transfer this Agreement.
16.1. These Terms and Conditions are governed by the Laws of Colombia and the parties submit to the jurisdiction of Colombia.
17.1. The following territories are restricted: Anyone not in mainland or insular Colombia.
17.2. All Sports Betting Rules can be found here.
Version 2, Feb 2022