Terms & Conditions


1. GENERAL


1.1. The website www.mozzartbet.com.co (the “Website”) is operated and managed by Meridian Gaming Colombia S.A.S., registered under de colombian Law, ID 901.129.683-4 (the “Operator” or “Company”).


1.2. The Operator is licensed and regulated by COLJUEGOS the Colombian Gaming Authority (www.coljuegos.gov.co) in virtue of Contract No. C1622 offering betting on casino games operated by a gaming system provided by Meridian Gaming Colombia and offering Live Betting.


1.3. Participation to the Games involves financial deposits. All payments over the Website are managed and collected by the Operator.


1.4. “Games” means all the games available on the Website including casino (video-slot and live casino), and fixed odds betting (sports betting, betting on outcome of various events, such as but not limited to entertainment/ social/ political and lotteries (hereinafter My Number) and virtual fixed betting. The operator reserves the right to add and remove Games from the Website, in accordance with the procedures provided by law.


1.5. These Terms and Conditions ("Terms and Conditions") regulate the usage by you (“you” or the “Player") of the Games provided on any company Website, mobile and/or every other software belonging to, operated by, or licensed to the Operator.


1.6. These Terms and Conditions establish the entire agreement between you and the Operator as the Company with respect to the software and, in the case of fraud, surpass all prior or contemporaneous communications and proposals, whether verbal, written or electronic between you and the Company with respect to the Software.


1.7. These Terms and Conditions constitute a binding agreement between you and the Operator and come into force as soon as you accept the conditions by ticking in the "I ACCEPT" ticking box in the agreements. By accepting the T&C you signify to the Company that you have read these Terms and Conditions and accept them. By using any of the Software belonging to, operated by or licensed to the Company you signify that you agree with these Terms and Conditions.


1.8. You must read these Terms and Conditions carefully in their entirety before you tick in the “I ACCEPT” box. If you do not agree with any provision of these Terms and Conditions you must not use or continue to use any of the services provided by the Company.


1.9. The Operator reserves the right to modify and amend these Terms and Conditions at any time and will be valid until a new version is in place. You will be notified prior to any changes and your reacceptance is required for the new agreement to become effective. If you do not agree to the updated Terms and Conditions, you must stop using the Software.


1.10. Rules and explanations in respect to the Games and Sports Betting are provided in separate links on the sites, or explanations and conditions referring to the software stated therein are incorporated into these Terms and Conditions by reference.


1.11. These Terms and Conditions may be published in a number of languages for information purposes and ease of access by players. It is only the English version that is the legal basis of the relationship between you and the Operator and in case of any discrepancy between a non- English version and the English version of these Terms and Conditions, the English version shall prevail.


1.12. Bold headings used in these Terms and Conditions are used for convenience only and shall not affect the interpretation of these Terms and Conditions.


2. YOUR USER ACCOUNT


2.1. USER REGISTRATION


2.1.1. In order for you to be able to place wagers using any of the Software, you must first personally register with the Operator and open an account (“User Account”), "User account" has the same meaning assigned to it as "Player's account".


2.1.2. You are allowed to have only one User Account. If you attempt to open more than one User Account, all accounts you try to open may be blocked or closed. If you notice that you have more than one User Account under different names, you must notify the Operator immediately.


2.1.3. A request to open a User Account is made by personally filling out the registration form and submitting it to the Operator through any of the Websites. You must enter all mandatory information requested into your registration form, in particular, your identity (citizenship, name, surname, date of birth), minimum age compliance declaration, your contact details and address (domicile and/or residency), including a valid e-mail address and relevant payment information. All information entered must be correct.


2.1.4. Your Player Account must be registered in your own, correct name. Only one account may be opened per customer.


2.1.5. Once the account is registered, You must provide the Operator ID documents confirming all information provided upon registration. The Operator is entitle to request any documents to prove your identity, source of funds, payment methods. You are allowed to deposit not more than $898.027Colombian pesos until your account is being confirmed by the Operator; however, no withdrawal is allowed until verification process is finalised.


2.1.6. In case the Operator can’t perform the KYC process within 30 days since the first deposit of funds into your account, the account will be blocked and its balance shall be withheld and transferred only when it is corroborated or when COLJUEGOS orders your payment.


2.1.7. Any other accounts that you open with us shall be “Duplicate Accounts”. In the case of opening a Duplicate Account, any Accounts which you have opened may be closed by us immediately and: a. all transactions made from your Account and Duplicate Account(s) will be made void; b. all stakes or deposits made using your Account and Duplicate Account(s) will be made void; and c. any returns, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from your Account and the Duplicate Account(s).


2.1.8. Minors (persons under the 18 years old or who is considered minor in accordance to the rules of the jurisdiction of his residence, even if he is over 18 years of age), are not allowed to register an User Account.
If the Operator is unable to confirm your legal age, then your Player’s Account may be suspended. If you are proven to have been under age at the time you made any gambling or gaming transactions: i. your Player Account will be closed; and ii. all transactions made while you were underage, and all related funds deposited by you will be void; and iii. any stakes for bets made while you were underage will be void; and iv. any winnings which you have accrued during such time will be forfeited and you will return to the Operator any such funds which you have withdrawn from your Player Account.


2.1.9. It is your sole responsibility to ensure that the information that you provide is true, complete and correct and that you keep the information up to date.


2.1.10. As part of the registration process you will have to choose your username and password for login into the sites. It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. The Operator is not responsible for any abuse or misuse of your User Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.


2.1.11. The Operator reserves the right to refuse to register an Account or to close your Account at the Company's sole discretion. However, all money within your Account will be returned and all contractual obligations already made honored.


2.2. DEPOSITS TO USER ACCOUNT


2.2.1. You may participate in any Game only if you have sufficient funds available in Your Account to wager for such participation. The Operator shall not give you any credit whatsoever for participation in any Game.


2.2.2. You may only use credit cards and other financial instruments that are valid and belong to the gaming account holder, otherwise you will not be able to deposit funds into your Account.


2.2.3. You may not use funds that originates from any illegal activity or source or that is tainted or associated with any illegality or ill-gotten means.


2.2.4. The Operator will for all markets accept payments made according to the currency chosen on Registration. Accepted currencies for payments may vary between markets, and the Company may accept multiple currencies for payments in some markets. The exchange rate used by the Operator will be updated on a daily basis and determined by the time of withdrawal from depositing account. Please note that any exchange premiums are payable by you and that accepted currencies may differ from one market to another.


2.2.5. To deposit funds into your User Account, you can use any of the deposit methods specified on the “Payment options” page. 2.2.5. Details regarding processing time and fee structure for the payment methods utilized are available on this page and may be amended from time to time.


2.2.6. You are not allowed to transfer funds from your Account to other players or to receive money from other players into your Account, or to transfer, sell and/or acquire user accounts.


2.2.7. The Operator may charge assigned fees for processing deposits. Fees may change over time and current fee structure is specified in the relevant pages of the site. The Operator reserves the right to assign minimum and maximum deposit levels as specified on the relevant pages of the site and may change over time.


2.2.8. The Operator reserves the right to use additional procedures and means to verify your identity when effecting deposits into your User Account.
The Operator is not a financial institution and thus should not be treated as such. Your account will not get any interests on deposited amounts and funds deposited into Your Account must be used for bona fide transactions, with the strict purpose of conducting gambling transaction.


2.2.9. All information related to funds deposit can be found under “My Account” and “Deposit” pages of the site. You can use any of available depositing methods stated there, however they may change from time to time.


2.2.10. Your bank may independently charge you for bank wire transfers and other methods of payment. Deposit Methods and Transaction fees are listed here. All withdrawals are processed in COP and will incur currency conversion and international transaction fees charged by your bank.


2.3. WITHDRAWALS FROM USER ACCOUNT


2.3.1. You may withdraw any amount up to the “Cash” balance in your User Account by issuing The Operator with a valid notice of withdrawal on the Website, if deposit was made without using a bonus. Withdrawal of "Cash" balance is not possible if deposit is done using a bonus. Support can remove bonus and winnings if you wish to withdraw your deposit.


2.3.2. Please note that products at The Operator are consumed instantly when playing. The Company may hence not provide refunds, cancellation of services or returns of goods with regards to in-game play. When playing a real money game, money will automatically be drawn from your User Account.


2.3.3. The Operator does not accept requests for withdrawals made by telephone or e-mail. Notices for Withdrawals can only be made via the company Website.


2.3.4. Withdrawals will be accepted only if the amount is available on Your Account. You must first cancel all outstanding stakes in order to free your User Account balance or withdraw funds.


2.3.5. You shall only use such credit cards and other financial instruments that are valid and lawfully belong to you in relation to withdrawal of funds from your Account.


2.3.6. Withdrawals from a Player Account are made through payments addressed to the Account Holder or transferred to a bank account held in the name of the Account Holder, as advised by the Account Holder. Whenever possible, the Operator will restrict withdrawals to be made only to the same account utilized by the Account Holder to make deposits.


2.3.7. Details regarding processing time and fee structures for withdrawals in respect to method utilized are available on the “Payment options” page and may be amended from time to time. Furthermore, once a customer’s documents are received by us and verified, The Operator will process your withdrawal within 5 business days.


2.3.8. The Operator reserves the right to perform enhanced due diligence in respect to withdrawals of funds not used for wagering and to review your behavior on the site and use of games for irregular gaming patterns. In case of reasonable suspicions that the account has been used for illegal or irregular purposes. The Company reserves the right to prolongue the investigations for a period of 10 days, which may be extended with additional 5 days, in case the investigations require verifications to be performed by the sofware provider or until a resolution is issued by competent authorities. Relevant information regarding the extension of the term shall be provided to the user and the Gambling Authority.


2.3.9. The Company reserves the right to charge the customer’s account to cover all reasonable costs relating to both the deposit and withdrawal and the right to withhold and/or confiscate withdrawals in case the Player fails to pass due diligence or/ and the Company deems that irregular gaming pattern have occurred.


2.3.10. If, by mistake, The Operator transfers into your User Account winnings that do not belong to you, whether due to human or technical error or otherwise, the amount will remain property of the Operator. The amount will be deducted from your User Account as soon as the Company becomes aware of the mistake. If you withdraw funds that do not belong to you, without prejudice to other remedies and actions that may be available by law or otherwise, the amount paid by mistake will constitute a debt owed by you to the Operator. You are obliged to immediately report any incident of incorrect crediting to the Operator, such reporting should be via e-mail.


2.3.11. The Operator will carry out additional verification procedures for any accumulative transactions of $8.980.277 Colombian pesos and further reserves the right to carry out such verification procedures in case of lower payouts. Such identity verification may for example include copies of a player’s passport, ID Card or utility bill. Furthermore, all transactions will be checked in regard to compliance to Money Laundering Legislation.


2.3.12. The Company shall execute the withdrawal request using the same method as you have previously used to deposit, unless the account is no longer valid or the payment method doesn’t allow the receipt of the money. In this case , the Operator is entitled to request any documentation for the prior verification of the new payment method. The funds available on Your account may be transferred to the heirs only based on supporting documentation attesting their quality.


2.3.13. Winnings are transferred to your personal User Account.


2.3.14. Withdrawal requests are executed by the Operator within maximum 3 days since its registration in the Operator’s system.


2.3.15. The operator reserves the right to notify the legal authorities of any suspicion of fraud, illegal use or violation of Colombian legislation, including but not limited to COLJUEGOS, UIAF, DIAN, FISCALIA GENERAL, JUDGES and any other authority that requires it.


2.3.16. FORM OF PAYMENT OF PRIZES AND WITHDRAWAL OF FUNDS. Once the player wins a prize, it is immediately reflected in the gaming account associated with your account of user. When the player wishes to withdraw the funds from his gaming account, the operator must accept and order payment within a period of no more than 72 hours payment to be made by the means of payment chosen by the player, from those offered in the game, the foregoing provided that the operator has verified:
1. The information provided by the player in the process of opening a user account.
2. That the player has made a maximum (3) three daily withdrawals of funds.
3. That at the time of withdrawal the sum of the bets made, is greater than or equal to 50% of all deposits. The above applies cumulative from implementation technology and implementation of this agreement. This condition does not apply to prizes obtained by the player.
The foregoing must be expressly stated in the terms and conditions that will be published in the gaming platform, since they are an integral part of the contract between the operator and the player.

2.4. INACTIVE AND DORMANT USER ACCOUNTS


2.4.1. An inactive account is an account on which no gambling transaction is performed within 12 months, that has a real money balance.


2.4.2. Accounts with no login or gambling transaction could be blocked or closed by the Operator, upon its decision.


2.4.3. After twelve (12) months since last login, the Company reserves the right to charge a $22.450 Colombian pesos or equivalent, per month of inactivity in administrative fee on your account, as long as the balance is positive and your account stayed inactive. After 12 months of inactivity, the remaining balance of the account shall be reimbursed to your payment account, if a payment method has been verified. In case a payment account has not been previously verified in your account, a notice shall be sent by email, informing you that you have the right to verify a new payment method within 12 months. In case the Operator is not able to verify the new payment method within the 12 months period, the remaining balance of the account shall be withheld by the Operator and sent to the State Budget.


2.4.4. Once your account becomes dormant, if the Company have been unable to contact you or/and if you cannot be satisfactory located, the Operator, in accordance with the applicable law, shall close your account and transfer your remaining account balance to you or to the relevant authorities.


2.4.5. Account Holders who wish to recover funds held in a closed, locked or excluded account, are advised to contact Customer Support.


2.5. CLOSING OF USER ACCOUNT


2.5.1. If you wish to close your account, you may do so at any time by contacting customer support via email from its Website help@mozzart.com.co. The Company will return to you all funds from your User Account within 10 business days. If closure of your account is related to concerns about possible gambling addiction, this shall be indicated.


2.5.2. The Operator reserves the right to close your User Account and to refund to you the balance available to wager, subject to the deduction of relevant withdrawal charges.


2.5.3. In case the Operator reasonably suspects that the customer has breached the law, the Terms & Conditions or the Game regulation or it reasonably suspects that you have attempted to create a fraud to the Company, the Operator has the right impose wagering limit on Your Account or to void all wagering, toclose the account, to withhold the balance of the User Account and to transfer it to the State Budget, or Gaming Authority.


3. YOUR OBLIGATIONS AS A USER


3.1 DECLARATIONS AND WARRANTIES


You hereby declare and warrant that:


3.1.1. You are over 18 years of age or minimum legal age as stipulated in the laws of jurisdiction applicable to you and, under the laws applicable to you, you are allowed to participate in the Games offered on the site;


3.1.2. It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the Games. Gambling on our Website may not be legal in certain jurisdictions. Such countries are for example: Afghanistan, Algeria, Angola, Bahrain, Belgium, Bulgaria, China, Czech Republic, Eritrea, Cuba, Ethiopia, Hong Kong, Indonesia, Jordan, Iran, Iraq, Kuwait, Libya, Lithuania, Malaysia, Mauritania, Mauritius, Morocco, Norfolk Island, North Korea, Oman, Pakistan, Poland, Portugal, Qatar, Rwanda, Saudi Arabia, Sudan, Somalia, South Sudan, Syria, Tunisia, UAE, Yemen;


3.1.3. You are not resident in other country deferent of Colombia;


3.1.4. You participate in the Games and Betting for entertainment and/ or recreational purposes only and strictly in your own personal non-professional capacity;


3.1.5. You participate in the Games on your own behalf and not on behalf of any other person;


3.1.6. All information that you provide to the Operator during the term of validity of this agreement is true, complete, and correct, and that you shall immediately notify the Company of any change of such information;


3.1.7. All money that you deposit into your User Account are not tainted with any illegality and, in particular, do not originate from any illegal activity or source;


3.1.8. You understand that you take the risk of losing money deposited into your User Account by participation in any of the Games;


3.1.9. You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games and shall not use any software assisted methods or techniques or hardware devices for your participation in any of the Games, the Company does not allow any kind of robots or/and programmed devices in game play. The Operator hereby reserves the right to invalidate any wager in the event of such behavior;


3.1.10. Games played on our Website should be played in the same manner as games played in any other setting. This means that players should be courteous to each other and avoid rude or obscene comments.


4. OBLIGATIONS AND RULES FOR USE OF CHAT


4.1. As part of your use of the site, the Operator may provide you with a chat feature, which is moderated by us and subject to controls. We reserve the right to review the chat and to keep a record of all statements made on such facility. Your use of the chat facility should be for recreational and socializing purposes, and is subject to the following rules:


4.1.1. You shall not make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred or profanity;


4.1.2. You shall not make statements that are abusive, defamatory or harassing or insulting to the operators of the site;


4.1.3. You shall not make statements that advertise, promote or otherwise relate to any other online entities.


4.1.4. You shall not make statements about the Operator or any other internet site(s) connected to the Operator that are untrue and/or malicious and/or damaging to the Operator.


4.1.5. You shall not collude through the chat rooms or separate chat. Any suspicious chats will be reported to the competent authority.


4.2. In the event of you breach any of the above provisions relating to the chat facility, the Operator shall have the right to remove the chat room or immediately close your Users Account. Upon such termination, the Operator shall refund to you any funds which may be in your User Account over and above any amount which may be owing to us at such time (if any). The Operator shall report to the competent authority any suspicious chats.


5. EXCEPTIONAL CIRCUMSTANCES & ABORTED GAMES


5.1. The Operator reserves the right to cancel, and/or declare a wager void partially or in full if the Company, at its own discretion, would deem it obvious that any of the following circumstances have occurred:

– you, or people associated with you directly or indirectly influence the outcome of an event;

– you and or people associated with you are directly or indirectly avoiding the rules of the Company;

– the result of an event has been directly or indirectly affected by criminal activity;

– wagers have been placed that would not have been accepted otherwise, but that were accepted during periods when the Software(s) have been affected by technical problems; due to an error, such as a mistake, misprint, technical error, casino system malfunction, force majeure or otherwise, wagers have been offered, placed and or accepted due to this error.


5.2. The Operator is not liable for any damages or losses deemed or alleged to have arisen out of or in connection with any of the software or its content; including without limitation, loss or corruption of data, delays or interruptions in operation or transmission, communication or lines failure, any person’s misuse of the site or its content or any errors or omissions in content.


5.3. The Operator is not liable for any server disruptions, downtime, lagging or any technical disturbance to the game play. Refunds may be granted to players in such cases.


5.4. In case of a misconfigured bonus campaign or pay-table and/or error in gaming software in any way, the Company reserves the right to alter player balances and account details to correct such mistakes.


5.5. Should the player become aware of possible errors or incompleteness in the software, in bonus or on the site, he or she agrees to refrain from taking advantage of them. Moreover, the player agrees to report any error or incompleteness immediately to the Operator.


5.6. In the event a Game is started but miscarries because of a failure of the system, the Operator shall make all reasonable efforts to ensure the possibility to resume the game or, in case this will not be possible, it will refund the amount wagered in the Game to the user by crediting it to the User Account or, if the account no longer exists, by paying it to the user in an approved manner; and if the user has an accrued credit at the time the game miscarried, credit to the User Account the monetary value of the credit or, if the account no longer exists, pay it to the user in an approved manner.


5.7. The Operator reserves the right to remove any Game from the site at any time. Any event or Game that indicate incorrect behaviour affecting pay out, game data or other balances, that may be due to misconfiguration or a bug, will be cancelled and removed from the site. The Player(s) balances and account details may be altered in such cases in order to correct any mistake.


5.8. The Operator reserves the right to retain payments, if suspicion or evidence exists of manipulation of any of the Games and/or the Software. Criminal charges will be brought against any user or any other person(s), who has/have manipulated the Games and/or the Software or attempted to do so.


6. RESPONSIBLE GAMING


6.1. The Operator supports responsible gaming. You can learn more about Responsible Gaming, prevention of gambling addiction and be guided to professional help on the site under "Responsible Gaming" and relevant pages of the site or by clicking here.


6.2. Our Software is designed for amusement purposes. If you feel that you have or may have a problem with habitual or compulsive gaming we advise you to avoid gambling on all the Company's Websites, any other gaming ventures, and to seek professional help. If you have been diagnosed with any form of compulsive gambling disorder, the Operator strongly advises you not to engage in any gambling activities and to avoid the software regulated by these Terms and Conditions.


6.3. LIMITS


6.3.1. We offer our Players to set up the following Limits to your account:

– Limit deposit in a period of time (daily, weekly, monthly);

– limit wagers in a period of time (daily, weekly, monthly);

– limit on your session time.

Should you exceed the limits in place, you will be prevented from placing further bets or deposit into your account. Should you reach your session time, your session will be discontinued.


6.3.2. You may at any time change or remove your limits. Decrease in limits will take immediate effect. If you wish to increase or remove the limits, this will come into effect after seven (7) days from your written request.


6.3.3. The mimimum payment for participation in the game is 300 COP, maximum amount of winnings that may be paid out is 500,000,000 COP and maximum number of pairs per ticket is 50.


6.4. SELF-EXCLUSION


6.4.1. During a time of self-exclusion your account balance will stay in your account. If your balance exceeds $89.802 Colombian pesos or the equivalent you are able to request withdrawals. You will be prevented from placing wagers or deposit into your account.


6.4.2. You may at your discretion choose to exclude yourself from playing any Games on our Websites. In order to block your access to the Games you need to send an email to customer support as indicated on the Company Website. Your email should indicate the following particulars "I want to be excluded from the Operator’s Websites” and the time that you wish to exclude yourself for. You may also opt to exclude your account indefinitely. You will find further information under "Responsible gaming" on the Website.


6.4.3. Should you opt for self-exclusion in the manners contemplated above then you will not be able to reverse this decision prior to epiration of the self-exlusion period. The Operator shall automatically re-activate your access to our games and re-activate your User Account upon expiration. During the self-exclusion period, the Operator shall not send you promotional information or any other marketing information.


6.4.4. Within two days of receiving the completed self-exclusion notification your data, including your name and details will be removed from our marketing databases. The Operator shall include your details in the registry of self-excluded Players. You may request their deletion from this registry only after the expiry of a period of 6 months from their registration in the respective registry.


6.4.5. The Operator encourages you to consider extending your self-exclusion to other remote gambling operators currently used by you.


6.4.6. Regardless of the length of Your self-exclusion period, as such self-exclusion period terminates, you will be allowed to commence wagering with the Company and also receive marketing materials.


6.4.7. In requesting self-exclusion, you agree to provide full and accurate personal details, now and in the future, so Your access/use of the Website and the Software can be restricted. If You do choose to selfexclude, we will use all reasonable endeavors to ensure we comply with Your self-exclusion. However, in agreeing to self-exclude, you accept that You have a parallel obligation not to seek to circumvent the selfexclusion. Accordingly, the Operator has no responsibility or liability for any subsequent consequences or losses howsoever caused that You may suffer or incur if You commence or continue to gamble through additional online accounts where You have changed any of the registration details or You provide misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion agreed. Any self-exclusion, time out or any similar action will be valid across all Websites operated by the Company.


7. SPECIAL CONDITIONS


7.1. GENERAL


7.1.1. All Games offered on the Website may have their specific or additional rules and conditions. The rules linked from this page are an integral part of these Terms and Conditions. You shall be deemed to have accepted the special rules upon clicking the ‘CREATE ACCOUNT’ button on this page.


7.2. CASINO

7.2.1. The Operator’s casino is powered by Meridian Gaming Colombia S.A.S.. The Operator shall remain liable for disputes relating to game play, in accordance with the Colombian applicable law.


7.2.2. All Casino Rules are found within the Game itself.


8. ANTI-MONEY LAUNDERING REPORTING


8.1. Player awareness of any suspicious activity relating to any of the Games provided on the sites, must be reported to the Operator immediately.


8.2. In order to perform any transaction, the Operator may undertake any such verification checks as may be required by the Company or by third parties (including, but not limited to, regulatory bodies) to confirm the legal ownership and the origin of the money implicated, the identity of the applicant and to comply with the existing Anti Money Laundering Provisions.


8.3. The Operator will report any suspicious transaction to the relevant competent authorities in Colombia.
The Operator reserves the right to block, close or suspend a User Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act.


9. INTELLECTUAL PROPERTY


9.1. The Operator and related companies own the rights to all software, user interfaces and graphic features available to you. These are protected by Copyright laws and you may only use the sites for your personal use in accordance with Terms and Conditions stipulated by the Company and laws applicable.


9.2. You will need prior approval by the Operator to, in any manner except for private use, display or use trademarks, service marks, trade names or/and accompanying logos, alone standing or in conjunction with any text, of the site, or of a subsidiary or affiliated company to, or of a company belonging to the same group of companies as, or of the ultimate majority shareholders in, any of the software regulated by this Terms and Conditions.


9.3. Other products and service names displayed or referred to at any of the sites may be trademarks and service marks of their respective companies and exclusive property of such respective owners. Without the written consent of the owners or/and holders of the trademark and service marks may not be used publicly.


9.4. Animations, avatars, images, background images, other graphics, photographs, video and audio clips, button icons, streaming data, downloadable materials, data compilations and software, accessible from the Websites licensed, operated or controlled by the Operator is the proprietary information and valuable intellectual property of the Company or any party responsible for providing the materials. The Company owns all rights and interests in above mentioned materials.


9.5. The materials may not be copied, distributed, republished, modified, uploaded, posted, or transmitted in any way except for private or personal use without the prior written consent of the Company.


10. PRIVACY POLICY


10.1. You hereby acknowledge and accept that it is necessary for the Operator to collect and otherwise use your personal data in order to allow you access and use of the site and participation in the Games.


10.2. The Operator hereby acknowledges that in collecting your personal details as stated in the previous provision, we are bound by the Data Protection Act, (Ley 1581 of 2012). The Company will protect your personal information and respect your privacy in accordance with best business practices and applicable laws.


10.3. The Operator will only use your personal data to allow you to participate in the Games and to carry out operations relevant to your participation in the Games. We may also inform you of changes, new services and promotions we think that you may find interesting. If you do not wish to receive direct marketing data, you may opt out of such service by contacting our customer support or adjust your settings.


10.4. Your personal data will not be disclosed to third parties, unless such disclosure is necessary for processing of your requests in relation to your participation in the Games or it is required by law. In cases where the Operator's suppliers or business partners are responsible for parts of the overall function of the software, your personal data may be disclosed to them.


10.5. The Operator employees and partners responsible for your service and assistance have access to your personal data for the purpose of performing their duties. You hereby consent to such disclosures. The Operator is obliged to provide information to regulatory authorities upon request for such information from these authorities.


10.6. You have the right to access personal data held by the Operator about you. We will not destroy any personal data held unless required by law, or the information is no longer required to be kept for the purpose of the relationship.


10.7. In order to provide you with an efficient service, the Operator may share your data with service providers who may be situated in various parts of the world, but only for the purposes specified.


10.8. In the processing of your account and associated transactions, the Operator may have recourse to credit rating agencies, fraud detection agencies or anti-money laundering agencies. You hereby consent to such disclosures.


10.9. In order to make your visit to the site more user-friendly, to keep track of visits to the site and to improve the service, the Operator collects a small piece of information sent from your browser, called a cookie. You can, if you wish, turn off the collection of cookies (please refer to your browser instructions as to how to do this). You must note, however, that turning off cookies may restrict your use of the sites.


10.10. Notwithstanding the above, the Operator may publish details about specific winnings of individual players on the sites and, from time to time on other Websites. Such publications will include the username of the relevant player and the amount won, and you hereby agree and approve of such publications on the sites.


10.11. The Privacy Policy on the website can be found here.


11. COMPLAINTS


11.1. If you have a complaint you may contact our customer service as indicated on the Company Website at help@mozzart.com.co. You may also lodge a complaint within Colombian Gambling Office, located in Colombia, Bogotá, Carrera 11 No. 93A-85, telephone: +571 742 0698, email contactenos@coljuegos.gov.co.


11.2. The Operator will use best efforts to resolve a reported matter within 14 days. If you disagree with the final decision of the Company, you are entitled to refer a complaint and all relevant facts National Gambling Office or the competent Court of Law.


12. LIMITATION OF LIABILITY


12.1. You enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever, whether express or implied.


12.2. Without prejudice to the generality of the preceding provision, the Operator, its directors, employees, partners, service providers:

– do not warrant that the Software and/or the Website are fit for their purpose;

– do not warrant that the Software and/or the Website are free from errors;

– do not warrant that the Websites and/or the Games will be accessible without interruptions;

– shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the software or your participation in the Games.


12.3. You hereby agree to fully indemnify and hold harmless the Operator, their directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the software or participation in the Games.


12.4. To the extent permitted by law, the maximum liability arising out of or in connection with your use of the Software, regardless of the cause of actions (whether in contact, tort, breach of warranty or otherwise), will not exceed $449.013 Colombian pesos.


13. BREACHES, PENALTIES AND TERMINATION


13.1. If you breach any provision of these Terms and Conditions or the Operator has a reasonable ground to suspect that you have breached them, the Company reserves the right not to open, suspend or close your User Account, withhold any money in your User Account (deposits included) and apply such funds on account of any damages due by you in this respect.


13.2. The Operator reserves the right to freeze or terminate your User Account or cancel any wagers at our absolute discretion in case the Company suspect that you are in breach of this agreement, have problems with creditors, are engaged in illegal or fraudulent activities when using any of the sites, using the rewards program or in other ways detrimental to our business.


13.3. You acknowledge that the Company shall be the final decision-maker of whether you have violated the Company’s rules, terms or conditions in a manner that results in your suspension or permanent barring from participation in our site.


14. SEVERABILITY


14.1. If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.


15. ASSIGNMENT

15.1. The Operator reserves the right to assign or otherwise lawfully transfer this Agreement. You shall not assign or otherwise transfer this Agreement.


16. APPLICABLE LAW AND JURISDICTION


16.1. These Terms and Conditions are governed by the Laws of Colombia and the parties submit to the jurisdiction of Colombia.


17. SPORTSBOOK TERMS


17.1. The following territories are restricted: Anyone who is not continental or insular Colombia.


17.2. All Sportsbetting Rules can be found here.



Version 1, January 2021

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